วันศุกร์ที่ 21 กุมภาพันธ์ พ.ศ. 2557
Negotiation IBA-4/55-C
Negotiation
AT THE Daranee Importing Company
(Buyer team was
planning.)
planning.)
Daranee : In the
meeting we must make targeted, And our company must have the
most benefit.
meeting we must make targeted, And our company must have the
most benefit.
Toomtam : I prepare
information we must have as you can say.
information we must have as you can say.
Biore : I contacted
Wachi Company already. I tell them we
arrive at 10.00 A.M.
Wachi Company already. I tell them we
arrive at 10.00 A.M.
Daranee : I hope this meeting we have successful.
AT THE Wachibags Company
(Sales team was planning.)
Eye : In this meeting today
is very important to our company. Because this partners are our major trading
partners.
is very important to our company. Because this partners are our major trading
partners.
Aphinya
: I study this company as well. I know that this company needs. What is company look like. According to the information I give you two
days ago.
: I study this company as well. I know that this company needs. What is company look like. According to the information I give you two
days ago.
Eye : Okay,
Thank you for your information.
Thank you for your information.
Chanicha : This customer group is a group finely and
discreet. And we need a psychologist to
talk a lot.
discreet. And we need a psychologist to
talk a lot.
Eye : : And You Mr.Fa
you provide the information products and promotions to resolve this already?
you provide the information products and promotions to resolve this already?
Fa : I have information
and promotion already and I prepare a snack in the meeting.
and promotion already and I prepare a snack in the meeting.
Eye : Great! Let's all
make a full. And I hope negotiations will be successful.
make a full. And I hope negotiations will be successful.
AT THE MEETING ROOM
Negotiation beginning
Eye : Good morning
everybody. Nice to see you. Thank you
for coming today. We have snack and drinks
for you. I’m Sales manager you can call me Eye and
they’re my team. Let’s us introduce.
everybody. Nice to see you. Thank you
for coming today. We have snack and drinks
for you. I’m Sales manager you can call me Eye and
they’re my team. Let’s us introduce.
Kluy : My name’s Kluy
Chanicha : My name’s
Chanicha
Chanicha
Fa : My name’s Fa
Daranee : My name’s Daranee. I’m Purchasing manager of
Daranee Importing Company and that all my team.
Daranee Importing Company and that all my team.
Toomtam: Hello! Great to see you. My name’s Toomtam
Biore : And My name is Biore. Nice to see you.
Daranee : As you send the letter to our company. You interest
our hard bags. We have 2 style of
product. Let’s us introduce our product.
our hard bags. We have 2 style of
product. Let’s us introduce our product.
Kluy : First style it made from crocodile leather. And second
style made from ostrich leather.
style made from ostrich leather.
Fa : Price of crocodile
leather hard bag is 25,000฿ and
ostrich leather hard bag is 50,000฿.
leather hard bag is 25,000฿ and
ostrich leather hard bag is 50,000฿.
Biore : Can you
suggest your promotion?
suggest your promotion?
Chanicha : Yes, if you
order less 50 bags sale 5%, order 50-99 bags sale 10%, order 100 or more than
sales 15%.
order less 50 bags sale 5%, order 50-99 bags sale 10%, order 100 or more than
sales 15%.
Toomtam : If we order
more than 100 bags. How do you delivered to our? Free or not free?
more than 100 bags. How do you delivered to our? Free or not free?
Fa : The delivery
depends on you chose of delivery format?
depends on you chose of delivery format?
(Kluy send a delivery detail)
(Buyer team read a
delivery detail.)
delivery detail.)
Toomtam : We want you to
delivery CIF, but you can discount more than this? If we want to order 2 style
of each 100 bags. Total 200 bags.
delivery CIF, but you can discount more than this? If we want to order 2 style
of each 100 bags. Total 200 bags.
Eye : Yes, we can sale
17% for you, but delivery price we can’t sell.
CIF it add goods, packing, insurance and delivery to port of
destination.
17% for you, but delivery price we can’t sell.
CIF it add goods, packing, insurance and delivery to port of
destination.
Biore : You will be
liable if the product is defective?
liable if the product is defective?
Kluy : Normally, we
never found this. If you find defective product, we will be responsible.
never found this. If you find defective product, we will be responsible.
Chanicha : You will send the goods back. We will send the
goods to you immediately.
goods to you immediately.
Daranee : We satisfied
with you offers. When you can the product?
with you offers. When you can the product?
Fa : We have product in our store. We can
sending 22 March 2014.
sending 22 March 2014.
Toomtam : Can you summarize the total price?
Chanicha
: Yes, please wait. All price is 9,000,000 Bath.
: Yes, please wait. All price is 9,000,000 Bath.
Daranee : Okay, Thank you.
Kluy
: Can you convenient to pay your order?
: Can you convenient to pay your order?
Biore
: We will transferring money on documentary credit from Krusri bank.
: We will transferring money on documentary credit from Krusri bank.
Kluy
: We will pay the first half and when we were received all product, we will pay
the remaining.
: We will pay the first half and when we were received all product, we will pay
the remaining.
Eye
: thank you. And time to end this meeting. We look forward to doing business together.
: thank you. And time to end this meeting. We look forward to doing business together.
Daranee:
Certainly, We like to do business with your company.
Certainly, We like to do business with your company.
++++Everybody stand up and shake hand (END)++++
วันอังคารที่ 21 มกราคม พ.ศ. 2557
Improve the problem (VDO3)
Improve the problem
Mr.Been’s Secatary : Mr.Been, the Daranee Cosmatic company tell
problem from our product.
problem from our product.
Mr.Been : Ah! We must to improve the problem. We must to send new
product and return the problem product.
product and return the problem product.
Mr.Been’s Secatary : OK. I’m going to call to Daranee Cosmatic
company.
company.
Mr.Been’s Secatary call to
Daranee Cosmatic company.
Daranee Cosmatic company.
Mr.Been’s Secatary : Hello, I’m Bella from beauty company. I would
like to call with Miss Emma for improve the problem.
like to call with Miss Emma for improve the problem.
Miss Emma’Secatary : OK, please holding on.
Miss Emma : Hello, I’m Emma.
Mr.Been’s Secatary : I will send new product to your company and
return the problem product and I will discount
15% from price product
return the problem product and I will discount
15% from price product
Miss Emma : OK. Thank you for solve the problem.
At Beauty company.
Massager : Hello. I’m turn back the problem product.
Mr.Been’s Secatary : Thank you for return the product.
Massager : No problem.
Mr.Been’s Secatary : You must to check the new product for sent to
the Daranee cosmetic company.
the Daranee cosmetic company.
Beauty company’s Employee : OK. I will check now. ……………… That’s
good product not broken.
good product not broken.
Mr.Been’s Secatary : Great! Please you send the newproduct to
Daranee cosmetic company.
Daranee cosmetic company.
Massager : OK. I will to send now.
At Daranee Cosmatic company.
Messager : Good afternoon. I’m from Beauty company. I have send the
new product to your company.
new product to your company.
Miss Emma’Secatary : OK. Thank you for send.
Messager : Your welcome
Miss Emma’Secatary :Could you check our product.
Daranee Cosmatic company’s employee : OK. I will to check it out.
…………… No problem our product.
…………… No problem our product.
Miss Emma’Secatary call to
Beauty company.
Beauty company.
Miss Emma’Secatary : We’re recived your product.
Mr.Been’s Secatary : Can you see any the problem?
Miss Emma’Secatary : No, I can’t see anything eles.
At Daranee Cosmatic company
Mr.Been : We’re very sorry for the problem and faithfully for order
our product. We’re hope you order our
product again.
our product. We’re hope you order our
product again.
Miss Emma : Your welcome. I would like to order your product again.
Thank you for anything.
Thank you for anything.
Send product and have a problem (VDO2)
Send product and have a
problem
problem
At Beauty company
Mr.Been’s secretary: I
want to product 1,000 price to send Daranee Cosmetic.
want to product 1,000 price to send Daranee Cosmetic.
Beauty company’s employee :
We're already to send the product.
We're already to send the product.
Mr.Been’s secretary: OK,
please send to Daranee Cosmetic on Monday.
please send to Daranee Cosmetic on Monday.
Maseeger: Ok, I'm send on
Monday.
Monday.
Mr.Been’s secretary: Mr. Been,
I send the product already .
I send the product already .
Mr. B: Ok , Thank you.
Mr.Been’s Secretary call to Miss Emma’s Secretary
Mr.Been’s secretary: We're
send product to your company already.
send product to your company already.
Miss Emma’s secretary :
Thank you for information. I will check the product .
Thank you for information. I will check the product .
At Daranee Cosmatic company
Messeger : I'm from Beauty
company to send your product.
company to send your product.
Miss Emma’s secretary :
Thank you. You have to check product .
Thank you. You have to check product .
Daranee Cosmatic company’s
employee : Yes, please wait. I will check now.
employee : Yes, please wait. I will check now.
Mr.Sky, we have a
problem. the product has broken and not enough.
problem. the product has broken and not enough.
Miss Emma’s secretary : Oh!
,that's a bad new. I much go to talk with Mr.Been to tell the problem.
,that's a bad new. I much go to talk with Mr.Been to tell the problem.
Miss Emma’s secretary :
Miss. Emma, the product has broken . How do you improve the problem?
Miss. Emma, the product has broken . How do you improve the problem?
Miss Emma : You much go to
call to Beauty company and tell the problem.
call to Beauty company and tell the problem.
Miss Emma’s secretary :
Yes, Sir.
Yes, Sir.
Miss Emma’s secretary call to Mr. Been’s secretary
Miss Emma’s secretary :
Hello! I'm from Daranee Cosmatic company. I revived your product but your
product not enough and have broken.
Hello! I'm from Daranee Cosmatic company. I revived your product but your
product not enough and have broken.
Mr.Been’s secretary : Oh!
Sorry I will to improve the problem now.
Sorry I will to improve the problem now.
Contact to order(VDO1)
Contact to order
Miss.Emma’s secretary : Good morning, I’m Sky. I’m from
Daranee Cosmatic company. I would like to import
your product. Could I speak with Mr.Been.
Daranee Cosmatic company. I would like to import
your product. Could I speak with Mr.Been.
Mr.Been’s secretary : I’m sorry Mr.Been going another.
Miss.Emma’s secretary :
Please, leave a massage to Mr.Been and I will fax my order to Mr.Been.
Please, leave a massage to Mr.Been and I will fax my order to Mr.Been.
Mr.Been’s secretary : OK,I will tell with Mr.Been and
please, leave your telephone number.
please, leave your telephone number.
Miss.Emma’s secretary :
OK, 083-222-0066
OK, 083-222-0066
Mr.Been’s secretary : 083-222-0666
Miss.Emma’s secretary :
No, 083-222-0066
No, 083-222-0066
Mr.Been’s secretary : 083-222-0066
Miss.Emma’s secretary :
Yes, thank you.
Yes, thank you.
When
Mr. Been coming
Mr. Been coming
Mr.Been’s secretary : Mr.Been, you have a fax from
Daranee Cosmatic.
Daranee Cosmatic.
Mr.Been : Thank you. Umm…. I don’t understand a fax. Do
you have telephone number Daranee Cosmetic?
you have telephone number Daranee Cosmetic?
Mr.Been’s secretary : Yes, I have.
Mr.Been
call to Daranee Cosmatic
call to Daranee Cosmatic
Mr.Been : Hello! This is Daranee Cosmatic company?
Miss.Emma’s secretary :
Yes.
Yes.
Mr.Been : I’m Been from Beauty company. I would like to
talk with Miss Emma.
talk with Miss Emma.
Miss.Emma’s secretary :
OK! Please, wait.
OK! Please, wait.
Miss Emma : Hello, I’m Emma
Mr.Been : Hello, I’m Been from Beauty company. I don’t
understand a fax. Please, explain your order.
understand a fax. Please, explain your order.
Miss Emma : OK, I want to order……………………………………. Can I see
you on tomorrow?
you on tomorrow?
Mr.Been : OK, I will go on tomorrow to talk about your
order.
order.
At
Beauty company
Beauty company
Miss Emma : Excuse me! I’m Emma. I want to meet Mr.Been
Mr.Been’s secretary : OK, just a moment please.
……..Mr.Been, Miss Emma is coming. ……Yes sir. Sorry
to keep you waiting. Follow me please.
……..Mr.Been, Miss Emma is coming. ……Yes sir. Sorry
to keep you waiting. Follow me please.
Miss Emma : I would like to import your product to sell
in my barnd. I want to see your catalog price list and tread discount.
in my barnd. I want to see your catalog price list and tread discount.
Mr.Been : OK.
Miss Emma : I want order your product 1000 piece.
Me.Been : OK. I will sent around 2 week. ……………….. Mrs.
Bella your pepare the product for sent to Daranee
Cosmatic company.
Bella your pepare the product for sent to Daranee
Cosmatic company.
Mr.Been’s secretary : OK.
วันเสาร์ที่ 21 ธันวาคม พ.ศ. 2556
The impact culture on business
The
impact culture on business
International managers must have the background of the
modern management philosophies. They
must to know human-resource management to control organization .
Similarly, The Universal Management
is about business culture because they
have different bureaucracy. Although, This truth is about effective management
to sole problem. However, they can be applied universally.
So that, the organization
pay-for-performance to employee be worth. Even so, They failed on the Africa continent.
Because they paid labor less than the requirement. Render the performance to decline . As, their
particular unspoken rules of reward. Similarly to, the management by objective
can be achieve the purpose. But, they failure in Southern Europe, because they
don’t have comfort able from the office.
Just as, The preconceived policy guidelines.
However, the human-resource
management is also a strategic and comprehensive approach to managing people
and the work place culture. But, they have difficult to translate to other
culture. As, the economic idea that human being are resource to the strategic.
The first, stay of international
manager planning is to decide how to do business globally. Also, they must be
operate in different premises. Resemble, the culture of different organization
from different premises which employ them.
The most important, the culture
interpretations effects the global. So that, the culture as authority and
bureaucracy. And, culture as creativity,
follow and accountability. They’re different ways to describe them to make us
unaware of the culture biases in business.
วันพฤหัสบดีที่ 12 ธันวาคม พ.ศ. 2556
About Office # IBA C
Jacob’s office
Katharine : Excuse me, I want to meet Mr.Jacob and Mrs.Bella.
Public Relations Officer : Do you appoint Mr.Jacob and Mrs. Bella.
Katharine : Yes
Public Relations Officer : What’s your name?
Katharine : Katharine
Public Relations Officer : Mrs.Katharine, 9th floor. And then turn left.
Katharine : Thank you very much.
Secretary’s Jacob : Are you Katharine?
Katharine : Yes
Secretary’s Jacob : Just a moment please? Mrs. Katharine, She coming. Yes sir. Sorry to keep you
waiting. Follow me, please.
Jacob : Hello, Katharine.
Katharine : Hello, Jacob.
Jacob : How are you.
Katharine : It’s ok
Jacob : Great!, My partner interest your produce.
Katharine : Realy!
Jacob : Yes, Can you meeting him on next week?
Bella : Next week? OK. My free time on Tuesday Thursday and Friday.
Jacob : Bella go to contact my partner.
Bella : Hello Katharine. Jacob, I talk with Mr.Shuan. He has time on Friday.
Jacob : Great! Katharine, you can meeting with him on Friday.
Bella : On Friday at Katharine’s office
Katharine : Ok. Thank very much. See you on Friday
On Friday at Catherine office
Bella : Hello, Good afternoon Catherine. He is Mr.Shuan. Mr.Shuan, she is Mrs.Catherine
Shuan : Nice to meet you
Shuan : I interest your product and I want to sell in my department store.
Katharine : Oh! How many you want to order.
Shuan : Ok, sent order to you by fax and my secretary sent information for you.
Secretary’s Shuan : Ok, I will sent your information back.
Sent fax
Shuan : You sent this order to Mrs. Katharine.
Secretary’s Shuan : Ok, sir.
Recive fax
Secretary’s Katharine :Mrs. Katharine fax order from Mr.Shuan
Katharine :Ok, thank you
Katharine : Hey! I have a good new.
Selena : Wow! What do you have a good new?
Emma : Yes yes! Why do you so happy?
Katharine : Your friends help my business.
Annie : Who who?
Katharine : Guess it !
Annie : Ummm! Angelina, Edward.
Katharine : No No, Mr. Jacob and Mrs.Belle there are suggest Mr.Shuan.
Everyone : Congratulation.
Annie : I hope it well.
Katharine : Ok, Thank you.
AT office jacob
Katharine : I want to see Mr.Jacob and Mrs. Belle
Public Relations Officer : There are live in 9th floor.
Katharine : Ok, Thank you.
Secretary’s Jacob : Hello! Mrs. Katharine there are in the room please, wait a minute.
Katharine : Ok!
Secretary’s Jacob : Mrs. Katharine coming.
Katharine : Sorry to keep you waiting.
Secretary’s Jacob : Follow me, please.
Katharine : Hello! Mr.Jacob and Mrs.Belle. Thank you for everything
Bella&Jacob : Your welcome.
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